Introduction

G7 has it's own dedicated Training Team to help customers get the most out of their EPOS system and retail business.

Each of our Trainers have years of experience in the retail sector, giving them a very good insight into your everyday tasks and problems. Training is presented in a non-technical manner and is adapted to suit the level of knowledge in the room.

The Training Team has developed a series of Workshops that centre around both EPOS and General Retail Management. These Workshops are aimed at the people who have access to or maintain the EPOS system within your business. Subjects on offer will help your staff with the following:

- EPOS System Maintenance

- Order Processing and Stock Control

- Management Reporting

EPOS Related Workshops

System Overview

This subject aims to give you an in-depth knowledge of the G7 Epos System and is ideal as for new staff taking on the role of an Epos Administrator. This is also ideal as a refresher to keep you up to date with back office procedures. We investigate each of the menus to ensure that the system is being used to its full potential and show you how you can use the G7 Epos System to increase profitability, streamline your business, and work towards a paperless office.

Piccolink (HHT) Functions and Processes

This subject will provide you with a better understanding of the capabilities of your HHTs. We will discuss each of the menu options available to you and practice each one with some hands-on activities. The file transfer process will be discussed alongside file recovery and reprocessing. We will then look at how this information is processed into the various back office modules and used to its best advantage. Piccolink setup and settings are also discussed.

Stock File Management

This subject covers all areas involved in managing your stock file. We look at product creation together with discounts and offers including Link-saves and Multi-buys. Ordering and receiving stock is discussed and we examine good practice relating to stock adjustments and rolling stocktakes. This generally moves on to discussing how to tidy up your stock file including deleting and purging items. All in all a worthwhile session to ensure credible stock figures and provide accurate reporting.

Microsoft Excel and Supplier Catalogue Formatting Skills

This subject will concentrate on formatting catalogues received from G7 or direct from your suppliers. You may be using these catalogues to add new product ranges to your G7 Epos system or applying price changes to your existing product file. We will utilise various Microsoft Excel features and practice import procedures.

Stock File Maintenance Using Datamanager

This subject will enable you to improve on your Microsoft Excel skills and put them to good use formatting spreadsheets ready for importing new products to your G7 Epos system via Datamanager. You will be shown how to extract product data from your back office, make changes to prices and re-import. Datamanager finding, sorting and pricing tools will also be explained.

Purchase Ordering and Goods Receipting

This subject covers the complete ordering process using your G7 Epos system as a tool to place accurate orders with your suppliers. We show you how to extract sales figures from your system to enhance your decision making. Purchase order and goods receipting processes are discussed and demonstrated together with hands-on practice. Returning goods to suppliers and stock write-offs are also discussed. HHTs are used if appropriate.

Stress Free Stocktaking

This subject tackles stocktaking, both full and rotational counts. We discuss stocktake preparation and correct procedure. Back office functions are demonstrated with plenty of delegate participation. A small stock count is processed so we can look at how to add products to your stocktake range and make any necessary count adjustments. These procedures progress on to stocktake reporting and investigating variances. Counts are updated and valuations produced. Wastage control and reporting can be included and an evaluation you your procedures will prove productive.

Cube and Back Office Reporting

This subject takes a look at extracting information from your Epos system and how best to use it. It can open up discussions on many subjects and procedures as abnormalities and discrepancies are revealed. We offer suggestions on how use these reports to your best advantage using both back office and Cube reporting too.

This workshop includes elements that relate to customers with G7 Extreme EPOS or G7 Retrieve software only. Customers using Torex Retail POS Business Edition software should contact G7 to discuss their training needs so the workshop content can be adjusted accordingly.

Retail Management Workshops

Customer Service and Selling Skills

This subject tackles both customer service and selling skills and is best facilitated in a workshop environment. We identify good and bad customer service practices together with tips and ideas on improving interaction with your customers. This topic provides a thought provoking session encouraging delegates to examine their own customer service skills by evaluating their past experiences. We look at identifying customer styles and individual needs and how to react to them. The session can be enhanced by a mystery shop purchase to aid discussions if required.

Arranging Workshops

The Workshops can take place at several locations and can be formal or be taken as a very informal training day. Most customers elect to have Workshops come to them at their own site. This way, they can tailor the training to suit their needs.

Some customers feel it is more beneficial for them to visit us at G7. Our offices are easily reached by car or public transport. We are close to Southampton Airport and can arrange accommodation if required so that your visit is fully organised. We may be able to collect you from the local airport and provide transportation between your hotel and G7.

If you're interested in taking part in one of these Workshops, please contact training@g7.co.uk to arrange a suitable time and place.